• General Information

1: What is Matrix Resources Ltd?

Matrix Resources Ltd is a Ugandan-based general supplies company that specializes in providing a wide range of products, including medical sundries and equipment, agricultural machinery, and construction equipment. We cater to both private and public sector needs through bidding in tenders and direct sourcing.

2: Where is Matrix Resources Ltd located?

Our headquarters are located in Kampala, Uganda. For specific directions and our contact information, please visit our email: matrix2resources@gmail.com 

3: What industries do you serve?

We serve multiple industries, including healthcare, agriculture, and construction. Our product range includes medical supplies and equipment, agricultural machinery, and construction equipment, among others.

• Products and Services

4: What types of medical equipment do you supply?

We supply a comprehensive range of medical equipment and sundries, including diagnostic tools, surgical instruments, lab equipment, hospital furniture, and personal protective equipment (PPE).

5: What agricultural machinery do you offer?

Our agricultural machinery range includes tractors, harvesters, irrigation systems, and other farming equipment designed to enhance productivity and efficiency.

6: What construction equipment can I source from Matrix Resources Ltd?

We offer a range of light construction equipment, including generators, compressors, drills, and more.

7: Can you source specific items not listed on your website?

Yes, we can source specific items upon request. Please contact our sales team with your requirements, and we will do our best to fulfill your needs.

• Procurement and Tendering

8: How does Matrix Resources Ltd participate in tenders?

We participate in tenders by submitting competitive bids that meet the specifications and requirements outlined by the tendering authority. Our experienced team ensures that all bids comply with the relevant guidelines and standards.

9: How can my organization invite Matrix Resources Ltd to bid on a tender?

You can invite us to bid on a tender by sending the tender invitation and relevant documents to our matrix2resources@gmail.com. Our team will review the invitation and respond promptly.

10: Do you offer direct sourcing options?

Yes, we offer direct sourcing options for clients who prefer a more streamlined procurement process. Please contact our admin to discuss your specific needs and obtain a quote.

• Ordering and Delivery

11: How can I place an order with Matrix Resources Ltd?

You can place an order by contacting our admin via phone or email, or through our online inquiry form available on the Contact Us page. We will guide you through the ordering process and provide all necessary information.

12: What is your delivery time frame?

Delivery times vary depending on the product and availability. Our team will provide an estimated delivery time once your order is confirmed. We strive to ensure timely delivery of all orders.

13: Do you offer international shipping?

Currently, we focus on serving the Ugandan market. For specific international shipping requests, please contact our sales team to discuss feasibility and arrangements.

• Customer Support

14: How can I contact customer support?

You can reach our customer support team via phone, email, or the contact form on our website. Visit our Contact Us page for all contact details.

15: What should I do if I have a problem with my order?

If you encounter any issues with your order, please contact our customer support team immediately. We are committed to resolving any problems efficiently and to your satisfaction.

16: Do you provide after-sales support?

Yes, we offer comprehensive after-sales support, including maintenance services, spare parts supply, and technical assistance. Please contact our support team for more details.

 18: How can I stay updated on Matrix Resources Ltd’s news and updates?

You can stay updated by subscribing to our social media, and regularly visiting our News page on our website.

If you have any other questions not covered in this FAQ, please feel free to contact us. We are here to assist you with all your needs.